Refund policy

Returns & exchanges must be initiated within 30 days of receiving your order.

Free Exchanges:

  • No Demons covers the shipping cost for exchanges in Australia.
  • Products must be returned in their original condition (unworn and unwashed) and packaging (including tags).
  • Once we receive the item(s), your exchange will be processed within 7-10 business days.

If you would like a Free Exchange, please contact us at hello@nodemons.com and include:

  • Your order number
  • Name on the order
  • Email used for the order
  • Name of the product you are returning
  • Product you would like to receive in exchange (including size/colour)

Returns:

  • We're a very small brand and we wouldn't survive if we gave free shipping on returns. 
  • Customers must cover the shipping cost for returns.
  • Products must be returned in their original condition (unworn and unwashed) and packaging (including tags).
  • Once we receive the item(s), your refund will be processed as soon as possible.

If you would like a Return, please contact us at hello@nodemons.com and include:

  • Your order number
  • Name on the order
  • Email used for the order
  • Name of the product you are returning

Incorrect Item: 

  • No Demons covers the shipping cost for incorrect items.
  • Products must be returned in their original condition (unworn and unwashed) and packaging (including tags).
  • Once we receive the item(s), the correct item will be shipped within 7-10 business days.


If you have received an incorrect item, please contact us at hello@nodemons.com and include: 

  • Your order number
  • Name on the order
  • Email used for the order
  • Photo or video clearly showing the incorrect item

Damaged Item:

If you have received a damaged or defective item, please contact us at hello@nodemons.com and provide:

  • Your order number
  • Name on the order
  • Email used for the order
  • Choice: send another product or provide refund?
  • Photo or video evidence clearly showing defective item or damaged area. Photo or video should be taken on a flat surface with the product tag visible where possible. We will use this to assist you and prevent similar errors in the future.

Please don't hesitate to reach out to us at hello@nodemons.com if you have further questions! We are a very small brand and always looking to learn how we can do better!